Return & Refund Policy

Due to the nature of the products we sell, all sales are final once they are shipped out.

Return & Refund in the event of order issue(s)

If you receive a damaged or a product not as described, please email us at info@lailaiscards.ca and we'll work to investigate the issue within 24 hours. To initiate the process please follow the steps below:

Include in the email's subject line: "ORDER #[INSERT NUMBER] ISSUE(S)"
In the body of the email, please describe the issue in full detail.
Include/attach any photos or videos as evidence in the email.
Please send the email to info@lailaiscards.ca
Upon verification of the issue(s), we'll provide a shipping label to return your order to our warehouse and provide you with one of the two options: (1) Refund the amount paid for the order or (2) Ship out a replacement order.

Refund in the event of ordering a product over the stated product limit

If you purchase a quantity of a product that exceeds the specified limit, your order may be automatically refunded. You will receive an email notification about the refund, and you are responsible for complying with the set limits for certain products. Exceeding these limits may result in the entire order being refunded.

We retain the right to adjust the quantities of products ordered on a case-by-case basis, with notifications sent for any changes. This applies to various situations, including but not limited to "Buyouts" and the sale of high-demand products.

FINAL SALE during major sales events or before a new set's release

Please be aware that orders made during major sales events such as Black Friday, Cyber Monday, and Boxing Day, as well as individual purchases within the first 7 days of a new set's release, are considered FINAL SALE.